Support

FerryWatch · questions, problems, refunds

Email ferrywatch@moonjetty.com and describe what happened — the route, the date, and roughly when. Replies usually take a day or two.

Common questions

I never got an alert

Check that notifications are enabled for FerryWatch in your device settings, then open FerryWatch and use Send test alert in Settings to confirm alerts reach your phone. Also note that a sailing stops accepting reservations a couple of hours before departure, so watches go quiet near the cutoff.

I got an alert but the space was gone

Cancellations get rebooked quickly, sometimes within minutes. FerryWatch tells you the moment it sees space; it cannot hold it for you.

How do I cancel Pro?

Subscriptions are managed by the store you bought from, not by us. On iPhone: Settings → your name → Subscriptions. On Android: Play Store → Payments and subscriptions. Refund requests also go through Apple or Google.

How do I delete my data?

Delete your watches in the app, or email us and we will remove everything tied to your device. See the privacy policy.

FerryWatch is an independent app. It is not affiliated with, endorsed by, or operated by Washington State Ferries or the Washington State Department of Transportation.